Part of the RF System Lab Advantage is the outstanding service you receive before, during, and most importantly, after you purchase one of our borescopes. We will be there for you long after you put your scope to use, with a comprehensive warranty program, years in the industry, immediate response to your questions, and the industry’s only no-cost loaner program (U.S. and Canada only), so you are never without a borescope when you need it. That is the RF System Lab guarantee.
Questions? Give us a call at (231) 943-1171 during normal business hours.
The purchased product is covered under the manufacturer product warranty. The warranty becomes effective on the date the purchaser receives the original product. The warranty period is twelve months from the effective date. During the warranty period, the manufacturer will repair, at manufacturer’s expense (including shipping expenses), any defective products or components. This warranty covers only those repairs that become necessary due to product defects or defects in manufacturer workmanship. This warranty does not cover damage to the purchased products due to misuse, abuse or accidents involving the products.
The manufacturer product warranty will be void regardless of the remaining warranty period if the product is opened, customized, or tampered with by an unauthorized technician. If any repair or modification is performed by an unauthorized technician, RF System Lab will not be responsible or liable for any damage to persons or property that may result.
To initiate a repair, regardless of whether the repair is under warranty or not, an RMA (Return Merchandise Authorization) number must be obtained. Any items returned without an RMA number cannot be accepted or processed. Please follow the repair procedure as indicated below.
If the repair falls outside the warranty terms or the warranty period, customer will receive notice of the repair charges prior to repair.